Featured are organization coach Sarah Kiefer and podcast host Oliver Schmidt
Psyche

#53: When You Just Can't Bring Yourself to Clean Up: An Organization Coach on the Reasons Why

Many people simply can’t bring themselves to clean up. The reason is usually not laziness, but chronic exhaustion, ADHD, or ingrained habits. In Episode 53, organization coach Sarah Kiefer explains why “Messi” is often misunderstood and which small, practical methods (mini-steps, time boxes, body doubling) lead to real success in everyday life.

“I just can’t seem to clean up.” Organizing coach Sarah Kiefer from Ordnungswelt hears this phrase almost every day. People who can’t clean up aren’t necessarily lazy, and conversely, many of the reasons for “not being able to clean up” are hidden. Exhaustion after a long day at work, ADHD symptoms, long COVID, or depression can make it difficult to make decisions, plan, and stick to routines.

Find out in this podcast: 

  • Why "I just can't seem to clean up" is often not a personality trait, but a symptom
  • What Distinguishes Chronic Disorganization from “Messy/Hoarding” Behavior
  • Such as exhaustion, ADHD, long COVID, or depression can make tidying up more difficult
  • How Shame and Social Media Comparisons Exacerbate the Problem
  • Typical patterns: all-or-nothing thinking, planning and decision-making paralysis
  • Prioritizing: Where Does Tidying Up Really Help in Everyday Life?
  • Methods: Bodydoubling, club sessions, short time slots, and prompts
  • Prioritizing: Where Does Tidying Up Really Help in Everyday Life?
  • When Therapeutic Support Is Needed and How Coaches Can Help

Excerpt from the podcast interview with organization coach Sarah Kiefer: 

"Tips or individual auctions rarely provide a lasting solution" 

Oliver Schmidt: Sarah, what is meant by “chronic disorganization”—and how does that differ from the usual mess that everyone experiences from time to time?

Sarah Kiefer:Chronic disorganization means that people don’t know where to start over long periods of time. It’s not just occasional chaos after a stressful day, but a persistent pattern: nothing in the home has a designated place, those affected feel overwhelmed, and they can’t figure out how to tackle a project.

Often, these issues stem from neurodivergent conditions (e.g., ADHD), health limitations such as long COVID, or mental health conditions such as depression. That’s why simple tips or one-time cleanup efforts rarely provide a lasting solution. The underlying causes run deeper and often require complementary strategies.

How does the so-called “Messi Syndrome” differ from this? Or is that just an extreme example of disorganization?

Sarah Kiefer:What is often referred to in German as “Messi syndrome” corresponds more closely to the term “hoarding disorder” in English. It is a form of chronic disorganization in which the problem lies primarily in an inability to let go: People develop very close, emotional attachments to objects, are unable to part with them, and hoard excessively.

In these cases, simply tidying up often doesn’t help and can even be harmful if the person affected isn’t receiving psychotherapeutic support. It’s also important to note that similar living conditions can arise for entirely different reasons—such as depression or exhaustion—and each requires a different approach.

The media tends to take a blanket approach to the issue and label everything as “Messi,” even though the causes vary widely.

What typical behavioral patterns do you see in people with ADHD or similar challenges? Why does this so often lead to persistent disorganization?

Sarah Kiefer:Among people with ADHD and related challenges, certain patterns are particularly common: problems with prioritization and planning, “all-or-nothing thinking,” and a lack of routines. Many think, “If I can’t do it right, I’d rather not even start.”

Added to this is the difficulty of realistically estimating a project’s complexity, effort, and duration; making decisions; and sticking with it when the first obstacle arises. Perfectionism sometimes plays a role: if the closet can’t be organized perfectly, the laundry just sits there.

A lack of energy and exhaustion make this worse. Anyone who has barely any cognitive resources left at the end of the day can't handle the extra decisions.

You say, “Order means knowing where things are.” Can you elaborate on that? How should we think about order so that it really helps us in our daily lives?

Sarah Kiefer:Yes, for me, organization is primarily about knowing where things are so I can find them quickly. Aesthetics come second. In practical terms, this means: designated spots for everyday items ( keys, wallets, important papers), making routines clear (e.g., where does the mail go, what’s the process for a bill from the mailbox to payment), and incorporating small, practical solutions (a shelf for sweatpants next to the door, a labeled basket).

It’s important to pay attention to your own habits: When and how do you use certain things? This will help you figure out where it makes sense to store them. The goal is to simplify your daily life, not to create the perfect Instagram photo.

Conflicts often arise in relationships because of differing needs for order. How can this be resolved in practice?

Sarah Kiefer:It starts with communication and clarifying roles: openly discussing who takes on which role in the household and how both partners feel about it. It often helps to map out processes together and label different areas—this takes some of the burden off the person who has been keeping everything in their head up until now.

Leading by example works better than lecturing: if you start by implementing small rules for yourself, you’re more likely to get your partner on board. Specific rules (e.g., who does what in the kitchen) and lighthearted agreements (in our household, the second person isn’t allowed in the kitchen if the first one is already cooking) can help defuse conflicts.

"We work in small, measurable steps"

Among other things, you offer “body doubling”—what exactly is that, and how does it help people clean up?

Sarah Kiefer:Body-doubling means that people work on their own tasks at the same time—either in person or digitally via video. Everyone starts at the same time, works quietly, and then briefly shares their experiences.

This fosters a sense of commitment and provides a social framework: the presence of others motivates us and reduces procrastination. In our “Ordnungswelt” Club, we combine this with brief prompts (e.g., a method or music for tidying up), followed by a quiet implementation phase of 45–60 minutes and a brief wrap-up feedback session. This helps us set realistic goals and actually stick to them.

For many people, paperwork and managing their finances are particularly stressful issues. How do you handle them?

Sarah Kiefer:Paperwork is often emotionally taxing because it’s associated with tasks, worries, and feelings of shame (e.g., unpaid bills, missing forms). We start by clarifying the process: How does mail come in, and how is it reviewed, paid, and filed?

Then we work in small, measurable steps: for example, working through a specific number of centimeters of the stack per session. This gives those affected a sense of accomplishment. When it comes to actual financial planning, we bring in specialized colleagues or recommend financial coaching, because expert knowledge is often required.

In what situations do you refer patients to psychotherapists or medical specialists?

Sarah Kiefer: We follow a code of conduct and recognize when coaching is no longer sufficient. Examples include pronounced compulsive behaviors (e.g., constantly washing one’s hands after touching something), deep grief, severe anxiety disorders, or other mental health conditions that significantly slow down or prevent the tidying process.

In such cases, we refer clients to therapists or psychosocial services. At the same time, however, organizing coaching can spark the desire to “address this issue through therapy as well.” In that case, we help them find appropriate support.

Can you give a specific example of a situation where organizing has significantly changed everyday life?

Sarah Kiefer:Yes. I remember a client whose living room looked “just like it did 20 years ago” and who was embarrassed by it. Over the course of several sessions, we created clearly defined zones, donated a lot of items, and implemented practical solutions (e.g., new hooks, organized storage).

After nine hours, many things had been sorted out to the point where she could get involved in the community again and spend more time with her son. For her, it wasn’t just a clean space—it was a huge relief in her daily life and a way to let go of the weight she’d been carrying.

"Gather methods and celebrate progress"

What's your first, practical piece of advice for listeners who can relate to this?

Sarah Kiefer:Keep it simple: Set aside 30–60 minutes and choose a specific, measurable goal (e.g., reducing the height of a pile by five centimeters, or clearing out your inbox). Gather methods that have worked for you in the past and compile them into your own personal toolbox.

Celebrate small steps of progress—accept that your performance will fluctuate and that it’s normal not to function the same way every day. If you’d like some support, you can check out a structured program like our club or seek professional guidance.

Protect your home. Design it in a way that makes you feel good: cozy, colorful, or minimalist—whatever suits you best. You set the rules for your home.

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zero What makes a good team?

four people in blue overalls posing
Leadership & HR

What makes a good team?

Why do some teams perform effortlessly while others tread water? pme Academy Director Darina Doubravova explains why looking at the big picture is crucial. Discover the four most important levers and practical tips for immediate cohesion and success. 

 

What does a systemic approach mean for teams?

Does this sound familiar? A team full of talented, committed professionals, but the results are lacking. The atmosphere is tense, projects come to nothing. It's tempting to look for the cause in individual people, but that's usually not enough. A recent McKinsey study debunks the myth that talent alone is enough. The real cause rarely lies with individual members. It lies in the system. Darina Doubravova, head of the pme Academy, guides you through the key factors that turn a group of lone wolves into a real dream team.

"A team made up of 'superstars' isn't inherently a great team—in fact, it can lead to poorer performance."McKinsey, When teams get healthier, the whole organization benefits

The first and most important step toward improvement is a shift in perspective. Teams should not be viewed as isolated islands, but rather as part of a dynamic organizational ecosystem. “Neither individual team members nor teams can be viewed in isolation. They are always part of a complex ecosystem in constant interaction with other teams and the dynamics of the entire organization,” explains Darina Doubravova, Director of the pme Academy.

This holistic perspective is crucial for truly understanding and sustainably improving collaboration within the company.

That is why she recommends that every team make a conscious effort to engage with other teams and ask open-ended questions such as: “What are your actual expectations of us? How do you perceive our tasks and contributions?” Throughthis dialogue, both sides can reveal, align, and, if necessary, adjust their perspectives—a process that, as a genuine shift in perspective, fosters mutual understanding. Only when a team recognizes and actively shapes this systemic context can it realize its full potential and truly contribute effectively to overall success.

"I've noticed in many companies that departments often complain about a lack of appreciation from others. But it's always worth taking a self-critical look: How do I actually view the work of other teams?" says Darina Doubravova. "When teams look beyond their own horizons and take the broader context into account, the result is not only greater appreciation but also better collaboration."

"This is how a good working relationship becomes a true factor in the company's success."Appreciation is not a one-way street; rather, it arises only through mutual exchange and understanding.

Five Key Factors for Successful Team Performance 

Research shows that a team’s success is no accident, but rather stems from specific, learnable behaviors. Studies demonstrate that it is not random factors or the team’s composition alone that make a team successful, but rather principles that are consciously applied in day-to-day work.

"Our research shows that four drivers in particular have the greatest impact: trust, communication, innovative thinking, and decision-making."McKinsey, When teams get healthier, the whole organization benefits 

1. Trust & Psychological Safety: The Foundation 

Without trust, nothing works. It is the foundation that allows team members to take risks, speak their minds openly, and admit to mistakes. Only in an environment where trust prevails can employees freely express their ideas, ask questions, and even voice uncertainties or doubts without fear of negative consequences. This creates an environment where collaborative learning and continuous improvement become possible.

Recent studies show that teams with a strong culture of trust perform significantly better. According to a study by the consulting firm McKinsey, such teams areupto 3.3 times more productive than teams with lower levels of trust. They achieve better results, make decisions more quickly, and deal with challenges more creatively.

In addition, sick leave and employee turnover decrease because employees feel heard and valued. In short: Trust is the foundation for innovation, collaboration, and sustainable success in every team.

 

Practical tips for immediate implementation: 

  • Personal check-ins: Start team meetings with a brief round of personal updates. This creates an open atmosphere where everyone feels like part of the team and trust can grow.
  • Mistakes as learning opportunities:Foster a culture where mistakes are openly discussed and reflected upon together. This strengthens mutual trust and enables innovative teamwork.
  • Demonstrate reliability:Consistently followthrough on agreements and proactively keep your team informed about changes or challenges. This demonstrates reliability and helps build a strong relationship of trust. 

Our research found that teams that scored above average on trust were 3.3 times more efficient and 5.1 times more likely to deliver results than teams with below-average trust.
McKinsey, When teams get healthier, the whole organization benefits 

2. Open communication & feedback: The driving force 

Clear, open, and appreciative communication is the engine that drives the team forward and resolves conflicts before they escalate. Only when all team members know how to talk to each other and give feedback can a trusting atmosphere and productive collaboration develop.

Practical tips for immediate implementation: 

  • Establish rules for communication: Work with your team to establish binding rules for communication. For example, determine which communication tool (e.g., email, chat, face-to-face conversations) is used in which situation and who needs to be informed about important issues. This will help you avoid misunderstandings and ensure clarity.
  • Introduce feedback routines: Establish regular feedback rounds, for example, using the simple and effective 5-finger feedback method.This gives all team members the opportunity to express praise and suggestions for improvement in a constructive manner and to continuously work on their collaboration.
  • Active listening:Practice genuine, appreciative listening. Show your conversation partner that you really want to understand what they mean by asking questions and repeating what they say. This promotes mutual respect and facilitates communication within the team.

Work on your attitude toward feedback: Constructive feedback is a gift and opens up opportunities for improvement.
Darina Doubravova, Director of the pme Academy 

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3. Innovative thinking & diversity: The fuel 

Teams that are open to new ideas and value different perspectives are demonstrably more creative, flexible, and better prepared for change. Diversity brings fresh approaches to solutions, promotes innovation, and increases competitiveness. It is crucial that every team member can contribute their strengths and experiences.

Practical tips for immediate implementation: 

  • Create space for creativity: Block out regular times in your calendar for joint brainstorming sessions. Encourage your team to openly express all their ideas during these sessions—without immediate evaluation or criticism. This will give rise to new approaches and creative solutions.
  • Consciously leverage diversity:Encourage exchange between team members with different professional and personal backgrounds. Specifically ask for different perspectives and show appreciation for different opinions. This will allow you to benefit from the entire wealth of experience your team has to offer.
  • Encourage experimentation: Create a team culture where trying new things and “making mistakes” are actively encouraged. Encourage your employees to launch small experiments or pilot projects. Celebrate learning progress together—regardless of whether the experiment was immediately successful.

​​​​
 

4. Clear decision-making: The steering wheel 

Unclear decision-making processes quickly lead to frustration and paralyze collaboration. Efficient teams, on the other hand, know exactly who makes decisions in which situations and how. This means that decisions are made quickly, everyone involved pulls together, and the team remains capable of acting.

Practical tips for immediate implementation: 

  • Clarify roles: Create clarity within the team by jointly determining who is responsible for which decisions, who provides advice, who makes suggestions, and who ultimately implements them. This transparency provides orientation and increases efficiency.
  • Quality over perfection: Make decisions quickly . Encourage the team to make decisions quickly based on the information available, rather than endlessly searching for the perfect solution. A pragmatic approach saves time and allows for immediate action.
  • Learn from mistakes: Take time regularly to reflect on decisions—especially when the desired result is not achieved. Analyze the causes together without assigning blame. This way, everyone benefits from shared experience and knowledge and continues to develop as a team.

"It's not just about defining clear roles within the team, but also about considering the expectations placed on individual team members from outside the team. The issue of 'breaking down silos' is also becoming increasingly important.
Darina Doubravova, Director of the pme Academy"  

 

 


 

5. Sustainability and the outside perspective 

Self-reflection is good, but looking inward is often not enough. Teams quickly develop blind spots when it comes to their own weaknesses. Leaders often view the situation more positively than the rest of the team. An outside perspective can be crucial for identifying the real areas that need improvement.

External team development is particularly useful when a new team is forming, major changes are on the horizon, or conflicts are hindering collaboration. An external coach can help identify entrenched patterns and show the team new ways forward. 

Teams are often unaware of their most significant gaps and may share blind spots, leading them to prioritize the wrong things.
McKinsey, When teams get healthier, the whole organization benefits

Conclusion

A high-performing team is the result of a continuous process that begins with understanding the big picture. By recognizing their role in the organizational ecosystem and actively working on the pillars of trust, communication, innovation, and decision-making, teams lay the foundation for sustainable success. 

FAQ: Improving team performance 

What makes a good team?

Successful teams are characterized by mutual trust, open communication, diverse perspectives, and clear decision-making. Shared goals, respectful interactions, and a constructive approach to handling mistakes are further keys to success.

How can trust be built within a team?

Trust is built through transparent communication, reliability, and an open culture of accountability. Regular one-on-one conversations, genuine appreciation, and keeping one’s promises foster mutual trust within the team.

What promotes effective communication within a team?

Clear communication, active listening, and respectful interaction are essential. Feedback should be provided regularly and constructively. Shared guidelines for using communication channels help prevent misunderstandings.

What is meant by a systemic approach?

The systemic approach views teams as part of a larger organizational system. It focuses on the relationships and interactions among team members. The goal is to identify patterns in how they interact with one another and thereby foster respectful, solution-oriented collaboration.

What can help resolve conflicts within a team?

Conflicts should be addressed early on. Open, respectful discussions and neutral facilitation help in finding solutions. It is important to view conflicts as an opportunity for growth rather than assigning blame.

When should external team development be used?

External team development is recommended in cases of recurring conflicts, major changes within the team, or when the goal is to improve collaboration over the long term. An impartial outside perspective can help break through entrenched patterns.

Further links

McKinsey Quarterly: "Go, teams: When teams get healthier, the whole organization benefits"
October 31, 2024