When nothing else helps: Constructive conflict resolution through mediation

Tensions and conflicts are part of our professional and private lives and always arise when different opinions and interests clash. What initially starts out as bickering and banter can quickly harden and escalate into an argument or even a full-blown conflict. Depending on the degree of escalation, it is possible for the conflicting parties to resolve the conflict on their own or with the help of a neutral moderator. However, if the conflict is already at an advanced stage, mediation is often the only way to restore communication and the ability to work between the conflicting parties.
This presentation will provide you with specific answers to the following questions:

- WHAT is a conflict and WHAT types of conflict are there?
- WHAT conflict symptoms are there at the various stages of escalation?
- WHAT can you do in conflict situations?
- WHEN should I seek external help in the form of external moderation or mediation?