Stay cool, even when things are boiling - emotional intelligence in everyday working life

Too much drama at work?
Another "typical Monday"?
The coffee supply is empty, the printer is spinning, the dishwasher hasn't been emptied - and suddenly everyone is highly explosive?

Don't worry - our ZAI trainer Wolfgang Boy will show you how to get through the working day in an emotionally intelligent way! No drama, no gasping for breath and no bruises!

- How to stay calm even when the pressure is on (and the to-do list isn't)!
- Why it's sometimes smart not to say EVERYTHING you think!
- How we can use emotions productively at work without turning into a soap opera.
- How to decipher your colleagues' emotions (yes, even if they're Oscar-worthy)
- How to use "I-messages" skilfully - for peaceful coffee kitchens
- How to turn our body language into a secret weapon against bad moods

For more productivity, humor and ease in everyday working life.