29.07.2024 
Gabriele Strasser 
8848
Top marks for our pme Lernwelten
The annual parent survey in our daycare centers and after-school care centers is an important part of quality management at pme Familienservice alongside parents' evenings, parent meetings and complaints management. Over 1,300 families took part in the Learning Worlds Parent Survey 2024.
The most important results
- 96.9 percent of parents stated that their child enjoys attending the facility.
- 95.2 percent bring their children to the facility with a good feeling.
- 95.4 percent find the atmosphere of the facility friendly and inviting.
- 95.3 percent stated that the educational staff respond to their child's needs and interests.
- For 96.2 percent, the opening hours of the facility meet their needs.
What the parents say
In addition to options to click on, parents also had the opportunity to formulate free feedback. The friendliness and openness of the teaching staff, the good childcare ratio and the long opening hours were mentioned particularly often. Here is a selection of the feedback:
... "that the children are treated as equals and their needs are taken seriously.
There are always great themed parents' evenings to help deal with many phases of development."
"Small childcare ratio, great team of supervisors and very good communication with parents"
"Good communication with the teachers and the children are very well looked after."
"All employees give the impression that they enjoy working at the facility and feel comfortable there themselves."
"You simply do great educational work. And everyone always has a smile on their face." Kathrin B.
"Everyone in the staff is extremely friendly, caring and patient. The children needs are always put first. My family and me are very happy with the overall experience at childcare center."
"The team is world class. Thank you very much for putting our daughter in such good hands."
"Online communication is a great help. The picture gallery provides an insight into everyday life in the kindergarten." Markus Kreth
Every feedback is received
We are delighted that so many families took part in the parent survey. This gives us important information about the areas in which parents are satisfied and where there is room for improvement. We use a defined process to ensure that all feedback is received by the respective childcare center : After the evaluation, the survey team sends the results to the site managers, the specialist advisors and the facility managers. The on-site specialist advisory team discusses the results with the managers, the teams then evaluate them and develop possible improvements if there was critical feedback.
