EAP consulting
Strong employees for
successful companies

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Life situations -
Coaching

Solution-oriented counseling for professional and private problems such as burnout, addiction, conflicts.

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Executives
Coaching

Seminars and coaching to strengthen leadership style, for new managers and much more.

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Homecare-
Eldercare

Relief with care tasks and the organization and financing of care.

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Parent & Child

Advice on becoming a parent and parenting as well as arranging daycare and emergency care.

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Concierge

Support in the household and garden, arranging tradesmen and coordinating appointments.

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Relocation

Support with finding accommodation, visas, relocation and much more for new employees.

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30 years of experience in the operational context

Top Brand Corporate Health 2022

Professional advice (24/7 hotline)

Professional advice from the very first second

Whether on the hotline or in the chat: Your employees are supported exclusively by experts from pme Familienservice .

Very good availability 365 days a year

Conflicts know no weekends or public holidays. That's why your employees can reach us around the clock, 365 days a year.

All-in-one: EAP counseling and coaching for all life situations

Conflicts at work, psychological stress, financial difficulties, parenting issues: we advise your employees in every conceivable situation to help them stay healthy in difficult situations.

Maximum cost control and transparency

The costs for an Employee Assistance Program are calculated according to the scope of the framework agreement and the number of eligible employees. Every six months, you will receive a report on the frequency of use, counseling topics, case numbers, duration of counseling and the satisfaction of your employees.
 

30 years of experience in the operational context

Since our foundation in 1991, we have been working together with companies, authorities and associations, developing new offers and tailor-made solutions in exchange with our partner companies.
 

Simple implementation

Networking, communication, reporting: Together with you, we look at the individual requirements in your company and consider what steps are needed to successfully establish the Employee Assistance Program with decision-makers and employees.

Write to us! We will get back to you personally as soon as possible.

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Less absenteeism

Studies show that people have 20 to 35 percent less absenteeism after EAP counseling than before.

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Lower fluctuation

Early prevention of mental illness can prevent
depression from leading to permanent incapacity to work.

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Better recruitment

Meaning and appreciation: Companies that live these values are favored employers among Generation Y and Z.

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Productivity increase

Good EAP counseling helps to better manage conflicts and worries and restores the performance of those affected.

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Fewer accidents at work

Exhausted, tired, stressed: With an EAP, companies with higher risks of accidents at work have lower accident rates.

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Return on investment

1:2.73 is the return on investment (ROI) of occupational health programs through the reduction of sickness-related absences.

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Why is an Employee Assistance Program essential for companies?

Mental health challenges are on the rise: More than a quarter of adults in Germany experience a mental health condition each year. A good EAP offers employees and managers immediate, professional support—with no waiting times and available around the clock. This provides early support for mental health, long before acute crises or prolonged absences arise.

Sometimes, solution-focused coaching is all it takes to overcome stressful situations. For you as an HR manager, this means fewer absences, lower healthcare costs, and a healthy, high-performing team

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What digital services does pme Familienservice offer Familienservice in-person counseling? 

In addition to in-person counseling, our portfolio includes the Mindance app —a smart digital platform that addresses what really matters: all aspects of mental health, healthy leadership, and key soft skills such as communication, resilience, and conflict management.

The content covers over 40 topics—from stress management and anxiety to burnout prevention. Developed by psychologists, the resources can be used flexibly—on the go, at the office, or at home. Of course, all data is securely encrypted and meets the highest EU data protection standards.

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How does the pme Familienservice EAP provide support Familienservice acute crises? 

Our experts offer an anonymous 24/7 hotline (Expertline) —available 365 days a year—for quick, confidential support. Our counseling is professional, systemic, and solution-focused, and is always available. If needed, we can easily connect you with outpatient or inpatient therapy, specialized counseling centers, or self-help groups.

​​​​​​​This service is not only available to employees but generally also to their family members living in the same household, such as spouses, children, and parents. With our Germany-wide network of locations, we can quickly find suitable local support. 

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How quickly can employees get an appointment?

Through our 24/7 Expertline, employees receive immediate telephone counseling —an important first step, especially in urgent or stressful situations. Follow-up contact can be made via chat, contact form, or through local specialist counseling services. We will contact you by phone or email within 48 hours.

​​​​​​​Counseling sessions take place in person at our pme locations, via video, or by phone, depending on your preference—flexibly and based on urgency.

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What qualifications do the consultants have?

Our counselors work using a systemic, solution-focused approach. They hold a degree in the psychosocial field or a comparable qualification, as well as specific advanced training in systemic counseling.
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​​​​​​​Regular supervision and ongoing professional development ensure the quality of our counseling services. In addition, they are certified for online counseling by the German-Speaking Society for Online Counseling (DGOB). Personal competence and experience are just as important to us as professional qualifications.

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How does the EAP offered by pme Familienservice differ Familienservice those Familienservice other providers?

Unlike many providers that focus solely on mental health or platforms, pme offers an integrated package that includes psychosocial counseling, childcare, eldercare, financial advice, executive coaching, and—if you wish—a digital supplement via the Mindance app.

Employees can easily and confidentially call, chat, or book appointments online via the app—and HR receives anonymized reports that allow them to demonstrate the program’s impact and benefits to senior management. This is an EAP that not only sounds good but also tangibly reduces your company’s workload in everyday operations and enhances your employer brand.

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Is the EAP counseling provided by pme Familienservice confidential?

Absolutely. Confidentiality is the cornerstone of our service. All conversations remain anonymous, with no feedback provided to the company. Your employees can rest assured that their identities and concerns are protected.
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How is an EAP implemented in a company, and how does pme support this process?

Implementation is usually a step-by-step process: 1. Selecting a suitable EAP program. 2. Communicating the program to employees internally. 3. Informing and training managers. 4. Launching a campaign for all employees.

Open, well-planned communication is crucial to ensure that the program is accepted and utilized. We support companies every step of the way and are available to provide guidance.

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