Declaration of accessibility of
pme Familienservice GmbH

Accessibility declaration

Table of contents

1. area of application
2. state of accessibility
3. non-accessible content
4 Eye-Able® Software
5. creation of this accessibility statement
6 Feedback and contact details
7. arbitration procedure
8. arbitration boards of the federal states
9. additional information

 

1st area of application

pme Familienservice GmbH is committed to ensuring digital accessibility for people with disabilities. We continuously improve user-friendliness for everyone and apply the relevant standards (WCAG 2.2, BITV and the EN 301 549 standard) for accessibility. This declaration on digital accessibility applies to the website of pme Familienservice GmbH published at familienservice.

The declaration expressly does not refer to the content of third-party providers to which reference is made via external links.

2. state of accessibility

The website is currently not fully compliant with the technical requirements of the Web Content Accessibility Guidelines (WCAG) 2.2 and the Barrierefreie-Informationstechnik-Verordnung (BITV 2.0).

3. non-accessible content

The following contents are not barrier-free and therefore not compatible with the underlying harmonized standard EN 301 549:

  • There are links without link text on several pages. | WCAG: 4.1.2
  • Some text passages have too low a contrast ratio to the background. | WCAG: 1.4.3
  • On some pages, there are headings that have no label or contain the aria-hidden attribute and are therefore not accessible to screen readers. | WCAG: 1.3.1
  • Words in other languages are not marked.
  • Not all control elements correspond to the minimum size of 44 x 44 pixels (AAA).
  • Status messages are not available programmatically and are not recognized by the screen reader without manual focusing.
  • The web application cannot be fully operated without a mouse.
  • There is visually hidden content that can still be accessed by the screen reader in reading mode.

Accessibility is part of the current development process. We are constantly working on removing the remaining barriers. Until the existing barriers have been completely removed, you can use the Eye-Able® Assist software to work around them.

4 Eye-Able® Software

This website uses Eye-Able® software from Web Inclusion GmbH to provide users with a barrier-reduced view of visual content. Eye-Able® helps to adapt the website to the individual needs of visitors.

The Eye-Able® range of functions includes

  • an adaptive font enlargement,
  • free adjustment of the color contrasts,
  • a read-aloud function with integrated keyboard navigation,
  • a blue filter,
  • a night mode,
  • an instant view for connecting several functions,
  • compensation of color weaknesses and
  • other functions for an individual view of the website, such as a larger mouse pointer, sans serif font and the ability to hide images, animations and sound.

For operation, the corresponding menu can be opened by clicking on the Eye- Able® icon or using the keyboard shortcut "ALT + 1". All functions can also be controlled using the keyboard (instructions via "ALT + F1").

You can find more information at: www.eye-able.com
Eye-Able is tested BITV/WCAG compliant.

A summary of the test report can be viewed at the following link: Eye-Able Test Report

5. preparation of this declaration on accessibility

This declaration was created using the Eye-Able® technology of Web Inclusion GmbH on March 11, 2025. Web Inclusion GmbH has gone through all machine-verifiable test steps.
More information about Web Inclusion GmbH can be found at https://eye-able.com/ 

6. feedback and contact details

You can use the following contact to report any deficiencies with regard to compliance with accessibility requirements and to obtain information about content that is excluded from the legal requirements.

Daniel Erler
Flottwellstrasse 4-5
10785
Berlin
Telephone number: +49 30 26393566
E-Mail:familienservice

7. arbitration procedure

If no satisfactory solution has been found after your feedback to the above-mentioned contact, you can contact the arbitration board in accordance with Section 16 BGG. The Arbitration Board BGG has the task of supporting out-of-court dispute resolution in the event of conflicts between people with disabilities and federal public bodies on the subject of accessibility.

The arbitration procedure is free of charge. No legal counsel is required. Further information on the conciliation procedure and the options for submitting an application can be found at www.schlichtungsstelle-bgg.de

You can reach the arbitration board at the following address:

Conciliation body under the Disability Equality Act at the Federal Government Commissioner for Matters relating to Persons with Disabilities
Mauerstrasse 53
10117 Berlin

Phone: +49 (0)30 18 527-2805
Fax: +49 (0)30 18 527-2901

E-mail: info@schlichtungsstelle-bgg.de

8. arbitration boards of the federal states

In the event of a complaint, you can contact the above-mentioned federal arbitration board. Of course, you can also contact an arbitration board of the federal states. For the sake of clarity, we have refrained from listing all arbitration boards in this statement.

9. additional information (optional content according to Commission Implementing Decision (EU) 2018/1523)

https://www.familienservice.de geht mit folgenden Komponenten und Funktionen über das gesetzlich vorgeschriebene Maß an Barrierefreiheit hinaus, wobei teilweise auch Kriterien
der WCAG Priorität AAA erfüllt werden:

A read-aloud function is provided.

The site offers users the option of adapting the appearance to their individual needs, including settings:

  • to the font size,
  • the line spacing, 
  • the content size, 
  • the word spacing
  • and the color settings.

A magnifying glass function is available.

Keyboard users: we recommend activating the "Keyboard control" function in the accessibility settings for easier operation.

Last version of this declaration: 28.05.2025 (according to model of (EU) 2018/1523).

 

 

Dr. Daniel Erler

Daniel Erler

Head of Corporate Communications (CCO)

Dr. Erler is an expert on company employee assisstance - Employee Assistance Programs (EAP) - and completed his doctorate in 2005 on the subject of work-life balance in Germany and Italy. In 2006, he began working as a strategic consultant and project manager for pme Familienservice GmbH.

As Head of Corporate Communications, Dr. Erler has been responsible for the content and conceptual development of the pme website Familienservice since 2012, ensuring communication between the editorial and technical teams and coordinating company-wide press and public relations work. Key aspects of this work include the design and implementation of the central company portals, the implementation of digital marketing campaigns and the introduction of a systematic multi-channel communication strategy.

As Managing Director of pme Familienholding GmbH, Dr. Erler also represents the founding shareholders in the group of shareholders of pme Familienservice GmbH.

Contact:

daniel.erler@familienservice.de

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