Top marks for our pme Lernwelten
The annual parent survey conducted at our daycare centers and after-school care facilities is an important component of Familienservice quality management system, alongside parent-teacher meetings, parent-teacher conferences, and our complaint management process. Approximately 1,500 families participated in the 2026 “Lernwelten” parent survey.
The most important results
- 97 percent of parents said their child enjoys attending the facility.
- 95.5 percent feel comfortable dropping their children off at the facility.
- 96.3 percent find the atmosphere of the facility friendly and welcoming.
- 94 percent said that the teachers respond to their child's needs and interests.
- For 96.8 percent of respondents, the facility’s hours of operation meet their needs.
What the parents say
In addition to selecting from a list of options, parents had the opportunity to provide open-ended feedback. Among other things, they were asked what they childcare center liked about the childcare center . The friendliness and openness of the childcare staff were mentioned most frequently, along with the favorable staff-to-child ratio and the long hours of operation. Here is a selection of the feedback:
“You can really feel the love for the job.” Jasmin Mundry
“I really like the concept, how well everything is organized and put together, and most of all the amazing staff who make all the magic happen.”
“The rapport between the teacher, the child, and the parents is perfect.” Steffen Räpppold
“My child is warmly welcomed every day and treated as an individual.”
“100% reliability in care.”
“The digital app, the friendly atmosphere, the kind teachers.”
“We were particularly impressed by the staff’s warm interaction with the children, as well as the cleanliness and the healthy meals.” Jovana Dokic
“Excellent staff-to-child ratio; children receive individualized support.” Simon Weinman
Every feedback is received
We are delighted that so many families took part in the parent survey. This gives us important information about the areas in which parents are satisfied and where there is room for improvement. We use a defined process to ensure that all feedback is received by the respective childcare center : After the evaluation, the survey team sends the results to the site managers, the specialist advisors and the facility managers. The on-site specialist advisory team discusses the results with the managers, the teams then evaluate them and develop possible improvements if there was critical feedback.
