Care bottleneck? Back-up!
Uncomplicated, friendly, caring: parents give our back-up facilities top marks.
If childcare center is closed, the childminder is ill or a business trip is imminent, our back-up facilities step in with high-quality, individual childcare. The results of our satisfaction survey once again show how happy children and parents feel with this form of childcare.
Around 650 families took part in the survey in the third quarter of 2025. These are the key findings:
- 98.7% confirmed that they and their child were welcomed in a friendly manner.
- 96.8% of parents stated that their child felt comfortable in the backup care.
- 96.8% found the atmosphere in the facility pleasant.
- 98.7% were pleased with the smooth registration process.
- 99.6% think it is important that their employer provides this service.
What the parents say
In addition to clickable options, parents also had the opportunity to provide free feedback. Here are some responses to the question "What particularly impressed you about our offer?":
"Very easy to get to, always friendly staff. My children and I love it."
Dr. med. Fiona Schedel
"Thanks to the backup service, I was able to bridge several days when my schoolchild could not be looked after at school with the pme backup service."
"Excellent individual care, even for a child with disabilities!"
"Your service is worth its weight in gold and, especially in my job as a flight attendant with very irregular working hours, extremely important."
Every feedback is received
We are delighted that so many families took part in the survey. This gives us important information about the areas in which parents are satisfied and where there is room for improvement. We use a defined process to ensure that all feedback reaches the respective back-up center.
Individual and age-appropriate: the best care for every child
Our back-up facilities offer the employees of our client companies with a corresponding contract short-term and flexible care for children from under one year to 12 years. They are the ideal childcare solution when bottlenecks arise, for example due to the childminder falling ill or vacation closures, or when employees need spontaneous care during business trips, vacation replacements, appointments or seminars scheduled at short notice. The childcare teams adapt to the composition of the group every day and ensure that the day is an enjoyable experience with age-appropriate activities.
"In our backup facilities, children find security and at the same time receive stimulating input appropriate to their age. Our goal is to provide playful learning experiences for children and relief for parents. Through high quality standards, defined processes, and regular professional exchange, we train and support our educational teams, thus ensuring quality, fun, and flexibility in our backup facilities." Annika Weißhuhn, Back-up Manager
Get to know our back-up facility!
Would you like to get to know the back-up together with your child without obligation? Arrange a trial appointment by e-mail or telephone. You can find the addresses and contact details of our facilities here.
