Pedagogy

15.05.2026 Gabriele Strasser 24902

Top marks for our pme Lernwelten

The annual parent survey conducted at our daycare centers and after-school care facilities is an important component of Familienservice quality management system, alongside parent-teacher meetings, parent-teacher conferences, and our complaint management process. Approximately 1,500 families participated in the 2026 “Lernwelten” parent survey.

The most important results

97 percent of parents said their child enjoys attending the facility.
95.5 percent feel comfortable dropping their children off at the facility.
96.3 percent find the atmosphere of the facility friendly and welcoming.
94 percent said that the teachers respond to their child's needs and interests.
For 96.8 percent of respondents, the facility’s hours of operation meet their needs.

What the parents say

In addition to selecting from a list of options, parents had the opportunity to provide open-ended feedback. Among other things, they were asked what they childcare center liked about the childcare center . The friendliness and openness of the childcare staff were mentioned most frequently, along with the favorable staff-to-child ratio and the long hours of operation. Here is a selection of the feedback:

“You can really feel the love for the job.” Jasmin Mundry

“I really like the concept, how well everything is organized and put together, and most of all the amazing staff who make all the magic happen.”

“The rapport between the teacher, the child, and the parents is perfect.” Steffen Räpppold

“My child is warmly welcomed every day and treated as an individual.”

“100% reliability in care.”

“The digital app, the friendly atmosphere, the kind teachers.”

“We were particularly impressed by the staff’s warm interaction with the children, as well as the cleanliness and the healthy meals.” Jovana Dokic

“Excellent staff-to-child ratio; children receive individualized support.” Simon Weinman

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Every feedback is received

We are delighted that so many families took part in the parent survey. This gives us important information about the areas in which parents are satisfied and where there is room for improvement. We use a defined process to ensure that all feedback is received by the respective childcare center : After the evaluation, the survey team sends the results to the site managers, the specialist advisors and the facility managers. The on-site specialist advisory team discusses the results with the managers, the teams then evaluate them and develop possible improvements if there was critical feedback.

Psyche

14.03.2025 Isabel Hempel 16052

Business psychologist Vera Starker on confidence

Vera Starker is certain that confidence can help us shape our lives and society in a positive way, especially in uncertain times. In this interview, the Spiegel bestselling author talks about how confidence can act as a formative force in our society. She shares personal experiences and gives impulses on how we can remain optimistic in times of crisis and actively bring about positive change.

For me, "being courageous" means acting despite fears

"Courage to be confident" is a very powerful title. What inspired you personally to write a book that deals intensively with this topic?

Vera Starker: I am a confident person by nature. But last year, I realized that all the negative news was increasingly sapping my energy. This led me to take a closer look at the topic of confidence on a scientific level.

For me, "being courageous" means acting despite fears. And confidence is the key to finding this courage. At a time when we are confronted with many uncertainties, we need the confidence to embrace positive change and take action.

In your book, you emphasize the transformative power of confidence. How do you see the role of confidence as a shaping force in our society?

Confidence has the potential to keep us capable of acting, even in the midst of crises. It enables us not to remain powerless, but to actively seek solutions to solve complex problems.

Especially in the future, in a world full of challenges, the power of confidence will be crucial in order to continuously adapt and enable positive change. Without confidence, all we can do is hesitate - with confidence, we can create.

In your opinion, what is the first step that each of us can take to actively bring about positive change?

It is important to recognize where we can actually make an impact. Confidence arises above all when we have the feeling that we can make a difference. We should focus on the areas where we can make a direct difference instead of being overwhelmed by things that are beyond our reach.

The next step is to set realistic goals that match our skills. If we set ourselves goals that are too high and cannot be achieved, we lose our sense of effectiveness. The power of confidence lies in remaining capable of action and bringing about positive change in the areas over which we have influence.

Hate is destructive - confidence is the exact opposite

In one chapter of your book, you deal intensively with the topic of hate. How can we as a society learn to overcome hate and what role does confidence play in bringing about positive change?

Vera Starker: Hate is destructive - confidence is the exact opposite. We have to decide whether we react to hate or rely on confidence. Confidence means clearly recognizing challenges and then looking for opportunities to act - even if they seem small at first.

It is crucial to surround yourself with people who also have a constructive attitude and strive for positive change. Cohesion creates a force that enables us to move in a positive direction as a society.

Was there a personal moment in your life when "courage to be confident" played a decisive role for you? If so, could you tell us more about it?

Vera Starker: Yes, in my youth I had some very challenging human experiences that presented me with a difficult decision: Should these events define my life or could I overcome them?

I decided to overcome them, which made me realize that there is always a way - no matter how small it may seem. However, sometimes it takes great courage not to give up and to keep going.

This moment taught me that confidence doesn't mean closing your eyes to problems, but finding the courage to carry on despite everything.

Lectures, workshops, podcasts that promote our resilience

The "Lost in Space?" initiative invites us with openness and curiosity to explore new paths that give us support and direction in these intense times. Because finding solutions requires strength - and is only possible together.

With inspiring talks, interactive workshops, podcasts and blog articles, we create space to find inner clarity and strength and remain resilient. Join us on an exciting journey to new perspectives and opportunities!