Care bottleneck? Back-up!
Uncomplicated, friendly, caring: parents give our back-up facilities top marks.
If childcare center is closed, the childminder is ill or a business trip is imminent, our back-up facilities step in with high-quality, individual childcare. The results of our satisfaction survey once again show how happy children and parents feel with this form of childcare.
These are the key findings from the parent survey conducted in the second quarter of 2026:
- 100% of parents confirmed that they and their child were welcomed warmly.
- 97.1% said their child felt comfortable in the backup care program.
- 100% found the atmosphere at the facility pleasant.
- 99.1% were pleased with the smooth registration process.
- 99.7% believe it is important for their employer to offer this benefit.
What the parents say
In addition to clickable options, parents also had the opportunity to provide free feedback. Here are some responses to the question "What particularly impressed you about our offer?":
"The field trips are great, and the teaching staff is very friendly. They create an inclusive atmosphere."
Vera Schneider
"The kid was absolutely thrilled with the time he spent there."
"It's really easy to sign up for this program, and our child feels well taken care of there."
M. Schubert
"Perfect organization, efficient communication, and friendliness."
Thank you very much for your kind and relevant offers
, Hristina Gurkina
Every feedback is received
We are delighted that so many families took part in the survey. This gives us important information about the areas in which parents are satisfied and where there is room for improvement. We use a defined process to ensure that all feedback reaches the respective back-up center.
Individual and age-appropriate: the best care for every child
Our back-up facilities offer the employees of our client companies with a corresponding contract short-term and flexible care for children from under one year to 12 years. They are the ideal childcare solution when bottlenecks arise, for example due to the childminder falling ill or vacation closures, or when employees need spontaneous care during business trips, vacation replacements, appointments or seminars scheduled at short notice. The childcare teams adapt to the composition of the group every day and ensure that the day is an enjoyable experience with age-appropriate activities.
"In our backup facilities, children find security and at the same time receive stimulating input appropriate to their age. Our goal is to provide playful learning experiences for children and relief for parents. Through high quality standards, defined processes, and regular professional exchange, we train and support our educational teams, thus ensuring quality, fun, and flexibility in our backup facilities." Annika Weißhuhn, Back-up Manager
Get to know our back-up facility!
Would you like to get to know the back-up together with your child without obligation? Arrange a trial appointment by e-mail or telephone. You can find the addresses and contact details of our facilities here.
