Woman enjoys the sea
Tips & Tricks

5 simple tricks to combat the winter blues

Winter is just around the corner - and with it cold, gray weather and short days. It's no wonder that many people's mood and energy levels drop. You may also be feeling the winter blues slowly making itself felt. The good news: with a few simple tricks, you can get your zest for life back and actively shape the dark season.

The hormonal balance is out of kilter

We often lack daylight in winter. As a result, less of the "happiness hormone" serotonin is produced, while the sleep hormone level rises. The result: you feel listless and listless, even though you actually get enough sleep. This is the so-called winter blues - a completely normal phenomenon.

Here are the 5 best tips on how to get over the winter blues quickly.

1. daylight against the winter blues

Even if we have little of it in the winter months, sunlight or daylight is the number one happiness booster. If your mood is low, wrap up warm and get out into the fresh air. Your body will do the rest.

When sunlight hits the human skin, the body releases happiness hormones or endorphins. One of these happiness hormones is called serotonin.

For example, it increases our general sense of well-being. Serotonin is produced with the help of vitamin D, which is formed when sunlight hits our skin, for example. It is therefore advisable to fill up your vitamin D stores in the warmer, sunnier months. According to experts in northern Europe, just 20 minutes of sunshine a day is usually enough.

Attention: If you think that going to the solarium is enough, I'm sorry to disappoint you. Although the sunbed warms our body, it has no effect on serotonin production. The desired hormone can only be produced when our eyes are open and exposed to light. However, the UV rays from the sunbed damage the eyes, so this attempt to compensate for a lack of light is strongly discouraged.

2. the right diet is important

A healthy, balanced diet helps to make you happier than you think - and I'm not just talking about chocolate. Our brain has to produce serotonin itself. To do this, it needs the amino acid trytophan. Dates, figs, cashews and dark chocolate, for example, are real happiness boosters with a high tryptophan content.

A lack of omega-3 fatty acids (which are responsible for transporting tryptophan into the brain) can also promote the winter blues. Many types of fish, linseed, meat, dairy products and walnuts are particularly good sources of omega-3 fatty acids.

However, a sad mood can also occur due to a lack of vitamin B reserves. These foods contain vitamin B and strengthen your nerves: wholegrain products, sesame seeds, spinach or broccoli.

But there are also foods that wake you up and put you in a good mood. These contain the protein building block tyrosine. It is found, for example, in lentils, cheese (Parmesan, Camembert), chicken and beef and cashew nuts.

Caution: Even if it is not harmful to eat foods that contain serotonin themselves (such as bananas), it is not enough just to eat them. Only the serotonin produced in our brain makes us happy.

3. exercise lifts the mood

Sport and exercise are real mood boosters - and you don't need an expensive gym membership to do so. A long walk in the fresh air is often enough to clear your head. You can also take advantage of the large selection of free online offers, such as yoga classes or workouts. Perhaps you would also like to take up dancing again?

Tip: The most important thing is to keep moving and find something you enjoy. You will be surprised how quickly new energy and joie de vivre return when exercise becomes an integral part of your everyday life.

4. color for a better quality of life

Why wait until spring cleaning? Take a look around your home: Is there anything you would like to change? A fresh coat of paint, new cushion covers or simply mucking out - small changes can have a big impact and lift your mood.

Tip: Avoid making changes just for the sake of it. This increases the risk of quick displeasure. It is therefore better to take small steps than too big ones.

5. learning from the children

As we rush from appointment to appointment, we often forget the simple yet beautiful things in our lives. Children don't know this pressure yet and do what they feel like doing. So why not give in to this from time to time, when time allows, and look at the world through children's eyes. You will experience new things that will make you happy - guaranteed.

Note: In contrast to this, it also helps to create a schedule in normal everyday life. The structure helps you not to get too lost in the doldrums. Set yourself a small task every day that needs to be completed. This will increase your satisfaction and well-being.

zero pme customer satisfaction: new high in 2024

Wordcloud from customer feedback as part of the 2024 customer satisfaction survey
News

pme customer satisfaction: new high in 2024

For more than 15 years, pme Familienservice has systematically asked all customers for their feedback and satisfaction after they have made an inquiry. The results are not only used for internal quality assurance, but also help us to keep an eye on our customers' needs at all times and further develop our services. 

Our customers love us! And we love them!

In 2024, the satisfaction of employees who used our service reached a new high. A Net Promoter Score (NPS) of +82.1 underlines the outstanding work that our specialist advisors do and the trust that our customers place in us. 

In this interview, Christian Keller explains how pme uses the results of the customer survey to continuously improve our services and what role our dedicated feedback management team plays in this.

Christian Keller has been Head of Feedback Management and Regional Manager East at pme Familienservice for over two years. 

Why is feedback management so important to us? 

Christian Keller: We take a holistic approach to feedback management. It is a substantial part of our corporate culture that we constantly improve our service and develop our products, approaches and materials according to the needs of our customers. For example, this is how our product "Parental advice" came about.

Feedback management as part of quality management is also an important tool for the continuous improvement of our processes. 

How is the feedback management process organized at pme? 

Our customers can send us their feedback via a wide variety of channels , e.g. via our contact form, the service hotline, the personal contact person or a central email. Regardless of whether it is praise, a suggestion, a complaint or a grievance. 

As soon as we receive feedback, it is forwarded to the responsible persons depending on the issue. The people involved check the issue, help out directly or involve other departments, such as IT or Product Development. The entire process is accompanied by our regional feedback managers, who provide support if required.

It is particularly important to us that customers are also kept up to date throughout this process and receive the results of their feedback. 

What is the significance of the results of the 2024 customer evaluation?

In addition to the individual feedback we receive from our customers, we also use a scientifically based questionnaire to assess satisfaction with our service after every completed case. This year, we were once again pleased with the very good results.  

Over 8,000 customers took part in the survey to evaluate our Employee Assistance Program (EAP), providing us with very meaningful results. Overall customer satisfaction is outstanding, with a Net Promoter Score of +82.1, the recommendation rate is exemplary. This makes us one of the most recommended social service providers in Germany.
 


 

All results of the 2024 customer evaluation

How are the results of our customer evaluation specifically used to improve services? 

The cross-location and cross-product benchmarks are used to reflect on the measures implemented in the past year in best practice meet-ups, to learn from each other and to make adjustments where action is required.  

We also place particular emphasis on evaluating open feedback, which identifies areas where action is required. For example, if one of our numerous online services is not yet mobile-device-capable.

Can you give an example where customer feedback has led to a concrete change? 

In the areas where we arrange babysitters, domestic help or therapy places, we have occasionally received feedback in the past that contact could not be established immediately. However, due to the market situation, this is only possible in individual cases, and intensive research is often required first. In contact with affected customers, it was found that there was no expectation of an immediate placement, but occasionally there was a lack of feedback from us during the research period.

For this reason, we have specifically included feedback agreements in our processes, in which the feedback time and the desired communication channel are agreed with our customers. 

Thank you Christian Keller for the interview!