Young woman playing with two children on the floor
Parent & Child
28.08.2025 Ifenna Ekezie 452

Hosting an Au-pair : Requirements & process

Hosting an Au-pair at home means not only relief in everyday family life, but also cultural exchange at eye level.  

Michelle Mihm, Au-Pair Product Manager & Specialist Consultant for Care in Private Households at pme Familienservice, explains what requirements must be met, what the process looks like and what prospective host families should look out for when choosing an au pair. at pme Familienservice.

What you can expect in this article

What does it mean to host an Au-pair in Germany? 

Hosting an Au-pair means welcoming a new family member - usually a young person who comes from a different culture and first has to get used to life in Germany.  

During the stay, the Au-pair takes onlight care and household tasks, while in return receiving accommodation, food and pocket money. For the host family, this means above all investing time, patience and openness in order to make the Au-pair 's start in a new country easier. At the same time, an Au-pair enriches everyday family life through cultural exchange and new perspectives 

"An Au-pair should be seen as a younger sister or brother who is integrated into everyday family life and with whom you grow together," says Michelle Mihm, Product Manager Au-Pair & Specialist Consultant for Care in Private Households.

Can anyone host an Au-pair ? 

In principle, anyone who meets the necessary requirements can take on an Au-pair . These include a suitable living situation, the care of a child and certain legal conditions. Anyone who meets these criteria can benefit from the many advantages that an Au-pair brings to the family.

What are the requirements for hosting an Au-pair in Germany? 

For a family to be able to host an Au-pair in Germany, a number of requirements must be met: 

  • There must be at least one child under the age of 18 in the family. 
  • The Au-pair must have their own furnished, lockable and heated room of at least 8 square meters. 
  • The colloquial language in the family should be German. 
  • At least one parent must have German citizenship. 
  • The family covers the costs of accommodation, food, pocket money and insurance as well as a subsidy for the language course. 
  • The host parents enable participation in the language course and other courses and leisure activities offered by the pme Familienservice. 
  • The Au-pair is entitled to 4 weeks paid vacation (or 2 days per month pro rata) for a 12-month stay.

How much does it cost to host an Au-pair in Germany?

If a family takes in an Au-pair in Germany, the cost of living increases accordingly. This is because there is another adult living in the household.   

The costs that families should consider when taking in an Au-pair are made up of various items: 

  • Pocket money: at least 280 euros per month 
  • Accident, health and liability insurance: around 50 euros per month 
  • German course: approx. 70 euros per month 
  • Costs for board and lodging, including during the au pair's free time or illness: around 250 to 300 euros per month 

How long can an Au-pair stay in Germany? 

An Au-pair can stay in Germany for a minimum of 4 months and a maximum of 12 months . The length of stay is agreed individually and can be adjusted according to the needs and possibilities of the family and the au pair. 

How do I find an Au-pair? 

At pme Familienservice , we place au pairs with selected families throughout Germany and support both au pairs and host families throughout their stay. We attach great importance to careful selection and continuous support from our experienced local staff. 

In addition to pme Familienservice as an Au-pair in Germany, there are also other platforms that place au pairs. 

"Many families find their Au-pair independently and then come to us for further support. We offer consultations in advance and explain what to look out for when Au-pair on your own. It is important to know that au pairs must be between 18 and 26 years old. While some platforms don't always check the age exactly, we make sure that all requirements are met." - Michelle Mihm

pme Familienservice is the leading Au-pair

pme Familienservice is one of the leading Au-pair in Germany and is an official member of the international Au-pair IAPA and the German Au-Pair. The pme Familienservice Familienservice are also certified by the Gütegemeinschaft Au-pair e.V. with the RAL quality mark. 

Challenges that families and au pairs may face

Hosting an au pair in Germany enriches everyday family life with new perspectives and cultural experiences. But it also brings challenges. 

Many au pairs who come to Germany often experience a culture shock, and language barriers can make the start a little bumpy. This phase requires a lot of patience, understanding and loving support. For the families, this means investing time in intensive training and good organization.  

This intensive initial period pays off, as the Au-pair gradually becomes a great relief and enriches everyday family life with new perspectives and experiences. 

The pme Familienservice is there to support families and au pairs throughout their stay, e.g. with tips against homesickness, assistance with language problems and help with health issues.

We look after au pairs during their entire stay! 

Our au pairs are well looked after during their stay. We offer WhatsApp groups, a Facebook group, regular meetings and a 24-hour emergency hotline just for au pairs. This means they are well connected and supported at all times. 

All information for au pairs in Germany. 

How long does it take to get an Au-pair in Germany? 

The time it takes for an au pair to arrive in Germany can vary greatly. The appointment for the visa at the embassy depends on the country of origin and can range from 8 weeks to 8 to 10 months. There are often au pairs who already have an appointment so that the decision can be made within 2 to 4 weeks. Overall, the process can take between 2 and 10 months, depending on the country of origin and the political situation.

Is the process also supported with your own au pairs? 

Yes, we also support families exclusively with the visa process. Here, too, we conduct preliminary consultations with the families who would like to look for an Au-pair on their own and then support them in the further process.

Which countries do the au pairs come from? 

Our au pairs currently come mainly from India, Madagascar, Indonesia, South America and Armenia. Countries such as Australia, America or New Zealand are hardly represented, as no visa is required for au pairs there.

Au-pair with pme Familienservice

pme Familienservice is your strong partner for safe and qualified Au-pair in Germany. With over 30 years of experience in Au-pair, pme Familienservice offers families and au pairs comprehensive information, qualified advice and reliable support throughout their stay. 

Placement is free of charge for au pairs.

zero pme customer satisfaction: new high in 2024

Wordcloud from customer feedback as part of the 2024 customer satisfaction survey
News
31.03.2025 Ifenna Ekezie 2292

pme customer satisfaction: new high in 2024

For more than 15 years, pme Familienservice has systematically asked all customers for their feedback and satisfaction after they have made an inquiry. The results are not only used for internal quality assurance, but also help us to keep an eye on our customers' needs at all times and further develop our services. 

Our customers love us! And we love them!

In 2024, the satisfaction of employees who used our service reached a new high. A Net Promoter Score (NPS) of +82.1 underlines the outstanding work that our specialist advisors do and the trust that our customers place in us. 

In this interview, Christian Keller explains how pme uses the results of the customer survey to continuously improve our services and what role our dedicated feedback management team plays in this.

Christian Keller has been Head of Feedback Management and Regional Manager East at pme Familienservice for over two years. 

Why is feedback management so important to us? 

Christian Keller: We take a holistic approach to feedback management. It is a substantial part of our corporate culture that we constantly improve our service and develop our products, approaches and materials according to the needs of our customers. For example, this is how our product "Parental advice" came about.

Feedback management as part of quality management is also an important tool for the continuous improvement of our processes. 

How is the feedback management process organized at pme? 

Our customers can send us their feedback via a wide variety of channels , e.g. via our contact form, the service hotline, the personal contact person or a central email. Regardless of whether it is praise, a suggestion, a complaint or a grievance. 

As soon as we receive feedback, it is forwarded to the responsible persons depending on the issue. The people involved check the issue, help out directly or involve other departments, such as IT or Product Development. The entire process is accompanied by our regional feedback managers, who provide support if required.

It is particularly important to us that customers are also kept up to date throughout this process and receive the results of their feedback. 

What is the significance of the results of the 2024 customer evaluation?

In addition to the individual feedback we receive from our customers, we also use a scientifically based questionnaire to assess satisfaction with our service after every completed case. This year, we were once again pleased with the very good results.  

Over 8,000 customers took part in the survey to evaluate our Employee Assistance Program (EAP), providing us with very meaningful results. Overall customer satisfaction is outstanding, with a Net Promoter Score of +82.1, the recommendation rate is exemplary. This makes us one of the most recommended social service providers in Germany.
 


 

All results of the 2024 customer evaluation

How are the results of our customer evaluation specifically used to improve services? 

The cross-location and cross-product benchmarks are used to reflect on the measures implemented in the past year in best practice meet-ups, to learn from each other and to make adjustments where action is required.  

We also place particular emphasis on evaluating open feedback, which identifies areas where action is required. For example, if one of our numerous online services is not yet mobile-device-capable.

Can you give an example where customer feedback has led to a concrete change? 

In the areas where we arrange babysitters, domestic help or therapy places, we have occasionally received feedback in the past that contact could not be established immediately. However, due to the market situation, this is only possible in individual cases, and intensive research is often required first. In contact with affected customers, it was found that there was no expectation of an immediate placement, but occasionally there was a lack of feedback from us during the research period.

For this reason, we have specifically included feedback agreements in our processes, in which the feedback time and the desired communication channel are agreed with our customers. 

Thank you Christian Keller for the interview! 

Portrait Michelle Mihm

Michelle Mihm

Product manager Au-Pair & specialist consultant for care in private households

Michelle Mihm is responsible for Au-pair and care in private households. She advises families competently in the event of childcare shortages and emergencies and enables a suitable caregiver to be found quickly. As a former daycare center manager and mother of two small children, she knows the challenges of families with children aged 0 to 6 years.
 

Contact:

michelle.mihm@familienservice.de