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02.11.2026 Ifenna Ekezie 574

International EAP for Businesses

Political crises and personal hardships do not stop at national borders. In its World Mental Health Report 2026, the World Health Organization (WHO) reports that more than one billion people worldwide live with a mental health condition. Among the contributing factors it cites are economic crises, disease outbreaks, humanitarian emergencies, displacement, and climate change. At the same time, the WHO emphasizes that mental health is also shaped by working conditions and the availability of support.  

For companies operating internationally, this raises a specific question: How can employees receive support quickly—regardless of language barriers or cultural differences?  

International EAP for Businesses

An international Employee Assistance Program (EAP) supports employees dealing with work-related and personal stress—even if they work outside of Germany. To this end, pme International connects a central point of contact and standardized contractual and reporting structures with local EAP partners. Depending on the country and their needs, employees receive multilingual, solution-oriented counseling and immediate psychological assistance around the clock. 

Read this post to find out

What is an international employee assistance program? 

An Employee Assistance Program, or EAP for short, is a support service for employees. It helps them address professional and personal challenges before stress becomes chronic or escalates into a crisis. An international EAP extends this service to employees in multiple countries. 

It is not enough to simply make a hotline based in Germany available worldwide. Counseling channels, language, local conditions, and appropriate points of contact vary. A viable international EAP therefore requires both reliable central coordination and on-the-ground expertise. 

"Companies with an international presence also bear international responsibility for the well-being of their employees. That is why an EAP must not stop at the national border." – Janina Krüger, International Key Account Management at pme 

What kinds of issues can an international EAP help with? 

The counseling services offered by pme International address both work-related and personal stressors, such as: 

  • Mental Stress and Acute Crises 
  • Conflicts in the workplace, such as bullying or role conflicts 
  • Relationship and Family Problems 
  • Traumatic Experiences and Psychosocial Emergencies 
  • Addiction and Dependence
  • Questions about parenting and child development 
  • Legal Issues Addressed with the Assistance of Experts and Attorneys 

A family should be understood as a system; therefore, family members are often allowed to use a global EAP as well. The counseling takes a solution-focused approach: Together, participants identify obstacles, develop next steps, and explore appropriate options in their respective countries. 


 

How does pme International work? 

pme International relies on a network model: Experienced EAP providers in various countries collaborate within a shared service ecosystem. Instead of a one-size-fits-all solution from a single global provider, pme combines local expertise with centralized management for the company. This allows services and consulting focus areas to be tailored to regional conditions.  

For HR, this means: a service agreement, reporting, and a single point of contact for multiple countries. Local implementation is coordinated directly with the relevant partner teams.  

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HR Info Webinar: How Does an International EAP Work?

Learn how an international EAP can support employees across national borders and how pme International operates.

🗓️ December 2, 2026 | 9:30–10:00 a.m.

Register for the webinar for free:How Does an International EAP Work?

Why Choose pme International for an International EAP? 

Benefits for HR and Companies

  • Centralized coordination across multiple countries: A service agreement and a reporting framework establish a common framework for the participating countries. 
  • A dedicated point of contact: A key account manager handles contractual and financial matters; on-site implementation can be coordinated directly with the respective partner teams. 
  • Local expertise instead of a one-size-fits-all solution: The partners contribute resources and knowledge of their respective regions. Common quality standards are combined with services tailored to regional needs. 

Benefits for Employees 

  • Quick help when you need it: The anonymous psychological hotline is available 24 hours a day, 365 days a year. Employees receive confidential counseling from qualified professionals. 
  • Counseling in a familiar language: Through the network, support can generally be provided in the individual’s native language. 
  • Support tailored to your needs and circumstances: Local counseling services complement the hotline. This solution-oriented service addresses both work-related and personal stressors—from workplace conflicts to family crises. 

This means that support is not limited to the workforce at the German headquarters. It can also include employees at international locations—tailored to the specific locations and countries where the company operates.  

Request a quote from pme International 

Who are pme's international partners? 

pme International collaborates with EAP and employee wellbeing providers who bring regional expertise and local consulting resources to the table. The ecosystem includes European and global partners. 

The focus is on combining local expertise with a shared commitment to quality. When selecting partners, pme Familienservice looks for comparable qualifications and consulting processes. At the same time, services and areas of focus are adapted to the respective regional context and may therefore differ from pme standards. 

What should HR look for in an international EAP? 

An EAP covering multiple countries must not only be sound from a technical standpoint; it must also be feasible from an organizational perspective. Before making a selection, it is worth clarifying specific questions for each country.  

These questions make it easier to compare offerings and show whether a global EAP meets the needs of both local employees and HR management requirements:

  • Coverage: Which countries, locations, and employee groups are actually included? 
  • Access: How can employees access support—via a hotline, online counseling, or in-person consultations? What are the availability hours for each service? 
  • Language and Context: In which languages are counseling services provided, and what local factors influence the counseling process? 
  • Quality: What qualifications do the professionals have? How are common quality standards integrated with services tailored to regional needs? 
  • Confidentiality and Reporting: What information does HR receive in the reports, and how are confidentiality and data protection ensured during the consulting process? 
  • Responsibilities: Who is the primary point of contact for HR, and with whom will the rollout and local implementation be coordinated? 

What makes a good EAP provider?


 

FAQ: Frequently Asked Questions About pme International 

Is pme International available worldwide? 

Thanks to its ecosystem approach, pme International offers nearly global coverage. Please contact us with any inquiries regarding desired geographic coverage and EAP services. 

Is the counseling service available 24/7? 

The psychological crisis hotline is anonymous and available 24 hours a day, 365 days a year. Local counseling services vary by country and are organized through local partners.  

In which languages can employees receive counseling? 

Through our partner network, we can provide counseling in virtually any language. We will work with you directly to determine which languages and counseling formats are available in your country.  

What topics does the EAP cover? 

The services offered include, among other things, mental health issues, acute crises, workplace conflicts, relationship and family issues, traumatic experiences, addiction, parenting concerns, and legal matters.  

How is quality ensured across countries? 

pme selects partners based on comparable requirements regarding qualifications and consulting processes, as well as ISO certifications. At the same time, services and areas of focus may vary depending on the regional context. 

zero Postpartum tips: How to make the first time with baby a success

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Parent & Child
19.09.2025 Ifenna Ekezie 13223

Postpartum tips from emergency midwife

The postpartum period is one of the most important phases in the lives of parents and newborns. It is a time of physical regeneration, emotional adjustment and intense bonding. But it is precisely in these first weeks after the birth that many new mothers face challenges that are often underestimated. 

In this article, midwife Katharina von NotdienstHebamme explains the challenges that often arise during the postpartum period, dispels myths and gives valuable practical tips on how to organize the postpartum period in the best possible way.

Your postpartum timetable helps you to better understand the individual phases of the postpartum period and to prepare yourself. 

What you can expect in this article

Katharina, what exactly is the puerperium and why is this time so important for mother, parents and child? 

Midwife Katharina: The postpartum period begins immediately after the placenta is delivered and usually lasts around eight weeks. A lot happens during this phase - both physically and emotionally. The body undergoes involution, the uterus contracts again, the birth wounds have to heal, milk production has to get going and the hormones change dramatically. All of this serves the regeneration and the new role as a mother. 

At the same time, the postpartum period is a crucial time for building a deep bond between parents and child. The first touches, breastfeeding or feeding and getting to know each other significantly shape the baby's sense of safety and security. 

This time is often underestimated because society often expects "everything to return to normal quickly".

"The postpartum period is much more than just a time to rest—it lays the foundation for life with your child. Just like building a house, if the foundation is solid, it will last."Midwife Katharina from NotdienstHebamme

What typical challenges do women face in the first few weeks after giving birth? 

The challenges are manifold:

  • Physical pain can be caused by birth injuries, afterpains or a caesarean section. This pain can significantly restrict everyday life and mobility. 
  • Breastfeeding often requires more practice than expected. Problems such as sore nipples, engorgement or uncertainty when latching on are not uncommon. Professional support can bring a lot of relief here. It is even better if women have had the opportunity to acquire a lot of knowledge about breastfeeding before giving birth.
  • Emotionally, many women move between feelings of happiness and exhaustion. The so-called baby blues - with mood swings and sudden outbursts of tears - are hormone-related and completely normal.
  • Lack of sleep is another major challenge. Caring for a newborn requires constant attention and radically changes the daily rhythm. [Reading tip: Understanding baby sleep: How much sleep does my baby need?]
  • Organizational issues such as household management, visiting times and errands can also cause stress if they are not planned well. Many women overestimate what they can achieve during this time and become overloaded as a result. 

How do midwives support mothers and families during this sensitive phase? 

Midwives work holistically. Medically, they monitor the recovery, check the healing of birth injuries or scars and pay attention to the course of the postpartum flow. The baby's weight gain, drinking behavior and umbilical healing are checked. 

A central component is breastfeeding support. Midwives provide support with latching on, give tips on comfortable breastfeeding positions and help with difficulties such as engorgement or sore nipples. 

Midwives are also important contacts for emotional support. They encourage women to listen to their body's signals, respect boundaries and take time to adjust to life with a newborn.

What myths about the postpartum period do you often encounter and what do you think should be corrected?

1. a widespread myth is the idea that women should fully recover after just a few days. In fact, the body needs several weeks to recover from pregnancy and childbirth. 

2. also misleading is the assumption that breastfeeding always works without problems right from the start. Breastfeeding is a learning process in which support is not a sign of weakness, but of care. 

3. the view that lots of visitors are automatically good for you should also be viewed critically. Especially in the first few days, rest and privacy are often more helpful for recovery and the start of breastfeeding. 

4 The baby blues are also sometimes mistakenly interpreted as weakness. However, it is a normal hormonal reaction that many women experience. 

All these myths lead to moms being under a lot of pressure. However, this stress is not at all good for postnatal recovery, breastfeeding and the start of parenthood. 

What tips do you have for making the most of the postpartum period?

1. it is helpful to organize support in advance - for example for housework, shopping or meals. Visits should be consciously planned and dosed in the first few weeks. 

2 A balanced diet, sufficient fluid intake and regular rest breaks are crucial. Household chores should take a back seat during this time to allow for physical recovery. 

3. skin contact, cuddling together and closeness promote bonding and have a calming effect on parents and child. 

4 In order to reduce the uncertainty after the birth to a normal level, it is important to prepare not only for the birth but also for the time with the baby. Breastfeeding courses, baby care courses and first aid provide important knowledge and support during this uncertain time. 

5. warning signs such as heavy bleeding, fever or persistent depression should be taken seriously and discussed immediately with a midwife or doctor.

"The postpartum period is not a time to prove resilience, but a phase to heal, grow and arrive in a new life." - Midwife Katharina

The postpartum timetable: Overview of the first weeks

Week 1: Arrive and relax 

The first week is characterized by physical regeneration and emotional adjustment. The menstrual flow is heavy and contractions can occur. Mood swings often occur during this phase. Rest and support are particularly important at this time. 

Practical example: A mother who felt exhausted on the third day after giving birth benefited significantly from reducing visiting times and adhering to a fixed rest schedule. 

Week 2-3: Gain confidence 

The menstrual flow becomes weaker, pain subsides. Breastfeeding or feeding often becomes more routine, but challenges can still arise. Walks in the fresh air support the recovery process. 

Practical tip: Pain when breastfeeding should not be ignored - even a small change in position can often help. 

Week 4-6: Gathering strength and shaping everyday life 

Postnatal recovery is well advanced. Light postnatal exercises can begin if it feels good. Everyday life is becoming more structured, but overloading should still be avoided. 

Example: Many women report that they feel more energy again from the fourth week onwards, but are still clearly aware of their physical limitations. 

From week 7: Transition to everyday life 

Physically, most women feel more stable and sporting activities are possible again if there are no complications. Emotionally, the new family routine stabilizes and the focus expands to other areas of life again. 

Thank you so much for the interview, Katharina! 


 

Midwife service before and after the birth 

In cooperation with NotdienstHebamme , pme Familienservice offers professional support and supplementation to outpatient midwife care. 

1. tested online courses: With the tested tips and practical instructions, new parents and pregnant women receive comprehensive support in the online courses from NotdienstHebamme that can be accessed at any time - ideal for preparing for the new addition to the family. 

Online courses are available on the following topics: Birth preparation, baby care, regression, baby massage, breastfeeding. 

2nd midwife consultation hour: With midwife advice from NotdienstHebamme via video chat, telephone or e-mail, parents receive quick answers and support, even with psychosocial stress such as mood swings and baby blues. 

You can find more information about the cooperation with NotdienstHebamme in our service portal My Familienservice. Not yet a customer of pme Familienservice? Please contact us!   

 Frequently asked questions (FAQ) about the postpartum period

1 How long does the puerperium last? 

The puerperium begins immediately after the birth and usually lasts around eight weeks, during which the body and mind recover from the birth. 

2 What helps with breastfeeding problems in the postpartum period? 

Breastfeeding problems such as sore nipples or engorgement can usually be solved with the professional support of midwives. Patient latching on and the correct breastfeeding position are important. 

3 When should I contact a midwife in the postpartum period? 

Midwives should be contacted immediately if you have any questions about postnatal recovery, pain, breastfeeding problems or emotional stress. Quick help is particularly important in the event of warning signs such as heavy bleeding or fever. 

4 What is the baby blues, and is it normal? 

The baby blues is a hormone-induced mood swing with sadness and exhaustion in the first few days after the birth. It is completely normal and usually temporary. 

5 How can I best organize the postpartum period? 

A deliberate rest period, support in the household, good nutrition and patient handling of the baby are important factors. Planned visits and emotional support also help. 

Janina Krüger

Business customer support

Contact:

janina.krueger@familienservice.de