Two holding hands
Parent & Child

Maternity protection in the event of miscarriage: a new path for affected women

From June 1, 2025, a significant change in the law will come into force that will significantly improve maternity protection for women who suffer a miscarriage.

Women who suffer a miscarriage from the 13th week of pregnancy are also entitled to maternity leave from June. The new regulations offer staggered periods of protection and financial support to give affected women the time they need to recover and raise awareness of the emotional and physical strain of miscarriage.

Text: Laura Rohsius, Parent & Child Consultant at pme Familienservice.

New legal regulations on maternity protection in the event of a miscarriage

Until now, maternity protection only applied to miscarriages after the 24th week of pregnancy. From June 1, 2025, women who suffer a miscarriage from the 13th week of pregnancy will also be legally entitled to maternity protection.

The duration of maternity leave depends on the course of the pregnancy in the event of miscarriage and is staggered: 

  • from the 13th week up to two weeks maternity leave
  • from the 17th week up to six weeks maternity leave
  • from the 20th week up to eight weeks maternity leave

What is the significance of the new maternity protection regulations in the event of a miscarriage?

These new regulations on maternity protection in the event of a miscarriage close a previous gap in the Maternity Protection Act and recognize the physical and psychological stress associated with a miscarriage.  

The introduction of staggered protection periods is an important step towards giving affected women the time they need to recover. During the protection periods, employers are not allowed to employ the women concerned unless they expressly declare their willingness to work.  

Women are also entitled to maternity benefit during this period, which provides financial relief.  

These regulations should also help to raise awareness in the world of work of the emotional, physical and psychological challenges associated with miscarriages.  

Tips for employers: be sensitive when dealing with affected employees

1. respect privacy: Respect the boundaries of the employee concerned and give her control over the conversation. Think about which details really need to be asked.

2. safe framework: Encourage the employee to share their situation without putting pressure on them. Create a safe atmosphere in which emotions are okay and you allow time for stories and sympathy.

3 Avoid empty phrases: Phrases such as "It'll be okay" or "It had its reasons" can be hurtful. Instead, you can simply listen and show understanding.

4. inform about new regulations: Make sure that all employees are informed about the new maternity protection regulations so that they know what rights and support they are entitled to.

5. offer flexibility: Depending on the workplace, discuss the possibility of flexible working hours or working from home to make it easier for the women concerned to return to work.

6. provide resources: Provide information about counseling services (e.g., pme Familienservice) and support groups that can offer support. This shows that the company cares about the well-being of its employees.

Through these measures, HR staff can help affected employees to feel supported and understood, which not only promotes their recovery, but also improves the working atmosphere.

Maternity protection, child benefit & co.: the pme parent advice service

Our parent counselors support parents in all matters from pregnancy to the child's adulthood.  

Personal and confidential: We are there for you online, by phone and on site. You can find more information on the pme parent counseling page.   

 

WFurther information:

 

zero pme customer satisfaction: new high in 2024

Wordcloud from customer feedback as part of the 2024 customer satisfaction survey
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pme customer satisfaction: new high in 2024

For more than 15 years, pme Familienservice has systematically asked all customers for their feedback and satisfaction after they have made an inquiry. The results are not only used for internal quality assurance, but also help us to keep an eye on our customers' needs at all times and further develop our services. 

Our customers love us! And we love them!

In 2024, the satisfaction of employees who used our service reached a new high. A Net Promoter Score (NPS) of +82.1 underlines the outstanding work that our specialist advisors do and the trust that our customers place in us. 

In this interview, Christian Keller explains how pme uses the results of the customer survey to continuously improve our services and what role our dedicated feedback management team plays in this.

Christian Keller has been Head of Feedback Management and Regional Manager East at pme Familienservice for over two years. 

Why is feedback management so important to us? 

Christian Keller: We take a holistic approach to feedback management. It is a substantial part of our corporate culture that we constantly improve our service and develop our products, approaches and materials according to the needs of our customers. For example, this is how our product "Parental advice" came about.

Feedback management as part of quality management is also an important tool for the continuous improvement of our processes. 

How is the feedback management process organized at pme? 

Our customers can send us their feedback via a wide variety of channels , e.g. via our contact form, the service hotline, the personal contact person or a central email. Regardless of whether it is praise, a suggestion, a complaint or a grievance. 

As soon as we receive feedback, it is forwarded to the responsible persons depending on the issue. The people involved check the issue, help out directly or involve other departments, such as IT or Product Development. The entire process is accompanied by our regional feedback managers, who provide support if required.

It is particularly important to us that customers are also kept up to date throughout this process and receive the results of their feedback. 

What is the significance of the results of the 2024 customer evaluation?

In addition to the individual feedback we receive from our customers, we also use a scientifically based questionnaire to assess satisfaction with our service after every completed case. This year, we were once again pleased with the very good results.  

Over 8,000 customers took part in the survey to evaluate our Employee Assistance Program (EAP), providing us with very meaningful results. Overall customer satisfaction is outstanding, with a Net Promoter Score of +82.1, the recommendation rate is exemplary. This makes us one of the most recommended social service providers in Germany.
 


 

All results of the 2024 customer evaluation

How are the results of our customer evaluation specifically used to improve services? 

The cross-location and cross-product benchmarks are used to reflect on the measures implemented in the past year in best practice meet-ups, to learn from each other and to make adjustments where action is required.  

We also place particular emphasis on evaluating open feedback, which identifies areas where action is required. For example, if one of our numerous online services is not yet mobile-device-capable.

Can you give an example where customer feedback has led to a concrete change? 

In the areas where we arrange babysitters, domestic help or therapy places, we have occasionally received feedback in the past that contact could not be established immediately. However, due to the market situation, this is only possible in individual cases, and intensive research is often required first. In contact with affected customers, it was found that there was no expectation of an immediate placement, but occasionally there was a lack of feedback from us during the research period.

For this reason, we have specifically included feedback agreements in our processes, in which the feedback time and the desired communication channel are agreed with our customers. 

Thank you Christian Keller for the interview!