Care bottleneck? Back-up!
Uncomplicated, friendly, caring: parents give our back-up facilities top marks.
If childcare center is closed, the childminder is ill or a business trip is imminent, our back-up facilities step in with high-quality, individual childcare. The results of our satisfaction survey once again show how happy children and parents feel with this form of childcare.
Around 730 families took part in the survey in the third quarter of 2024. These are the most important results:
- 98.4% confirmed that they and their child received a friendly welcome.
- 96.2% of parents stated that their child felt comfortable in back-up care.
- 97.6% found the atmosphere in the facility pleasant.
- 98.6% were pleased with the smooth registration process.
What the parents say
In addition to options to click on, parents also had the opportunity to formulate free feedback. Here are some answers to the question "What particularly impressed you about our offer?"
"The registration is uncomplicated, the teachers are nice and empathetic and my daughter liked it a lot."
"I find the flexibility offered by the backup facility a huge relief."
"Great atmosphere and very helpful - both on site and on the phone."
"All reservations and misgivings about leaving the child with unfamiliar teachers in an unfamiliar facility were immediately extinguished."
"Very nice staff, very varied excursions."
Every feedback is received
We are delighted that so many families took part in the survey. This gives us important information about the areas in which parents are satisfied and where there is room for improvement. We use a defined process to ensure that all feedback reaches the respective back-up center.
Individual and age-appropriate: the best care for every child
Our back-up facilities offer the employees of our client companies with a corresponding contract short-term and flexible care for children from under one year to 12 years. They are the ideal childcare solution when bottlenecks arise, for example due to the childminder falling ill or vacation closures, or when employees need spontaneous care during business trips, vacation replacements, appointments or seminars scheduled at short notice. The childcare teams adapt to the composition of the group every day and ensure that the day is an enjoyable experience with age-appropriate activities.
"In our back-up facilities, children find a sense of security and at the same time receive stimulating stimuli appropriate to their age. Our aim is to provide playful learning experiences for children and relief for parents. Through high quality standards, defined processes and regular professional exchange, we train and support our educational teams and thus ensure quality, fun and flexibility in our back-ups." Annika Weißhuhn, Product Manager Back-up facilities
Get to know our back-up facility!
Would you like to get to know the back-up together with your child without obligation? Make an appointment for a taster session by e-mail or telephone. You can find the addresses and contact details of our facilities here.
